FAQs
1. What is Rinlong Flower ?
Rinlong Flower is a company that specializes in creating delicate Artificial Wedding Flowers and other Wedding Decorations that are affordable and easy to work with; in the United States, the company is registered as Rinlong Flower LLC.
2. How long will it take for me to receive my order?
SHIPPING RATES
(*BD = Business Days)
| Shipping Methods | Order Total | Rates |
| Free Shipping (3-14 BD) | $30 and up | Free |
| Standard (5-15 BD) | $0 -$29.99 | $13 |
| Expedited (2-5 BD) | $0 -$29.99 | $25 |
| Expedited (2-5 BD) | $30 -$49.99 | $10 |
| Expedited (2-5 BD) | $50-$99.99 | $20 |
| Expedited (2-5 BD) | $100 - $199.99 | $25 |
| Expedited (2-5 BD) | $200 and up | $30 |
3. How can I check the status of my order?
There are three ways to check the status of your order:
a) Check your email inbox. All order updates, including order confirmation and shipping notifications, will be sent to the email address used to place the order.
b) Log into your account. You can log into your account to view your order history and status.
c) Track your order using the order number and the email address used to place the order on the "Order Status" page.
4. What should I do if I haven't received my order?
Orders are typically processed and shipped within 2 working days, with delivery taking approximately 2-22 days.
Once your package is shipped, you will receive a shipping notification email with a tracking number.
If you haven’t received the items after 22 days, please don’t hesitate to contact us at service@rinlongflower.com.
5. How can I cancel my order?
If you wish to cancel your order, please contact us within 24 hours of placing the order. If your order has already been processed, you can still request cancellation; however, please note that cancellation is not guaranteed at this time, and it may not be possible for us to fulfill your cancellation request.
To initiate a cancellation request, please send an email to service@rinlongflower.com.
6.What is your return policy?
If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.More about return policy
7.What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact Rinlong Flower customer service team within 7 days of delivery to arrange for a replacement or refund.
8. Do you offer custom orders?
Yes, Rinlong Flower offers custom orders for weddings and events. Please contact our customer service team for more information.
9. What payment methods does the website accept?
We accept Visa / Mastercard / American Express / JCB / Discover / Diners Club / Shop Pay / Apple Pay / Meta Pay / Boleto / PayPal as our payment methods.
10.What do customers say about Rinlong Flower products?
Customers have praised Rinlong Flower for their simple and elegant wedding decorations that are within anyone’s budget.
If you have any questions, please feel free to contact us.